Cone Health Telehealth

FAQ

What is a telehealth visit?

A Telehealth visit is a patient encounter that takes place via live video on a computer or phone. Patients who register on the telehealth website will be able to see a provider on demand and choose whether their visit will take place via video conference or only by phone. Patients should use a telehealth visit for low-acuity, urgent needs. These conditions would be the same conditions treated at express care and walk-in clinics.

Who can have telehealth visit?

Anyone may register for a visit.

What is the difference between a video/phone telehealth visit and an e-Visit?

A video/phone visit takes place via live video conference or phone conversation. Using this model, patients and providers can communicate in real time. An e-Visit occurs on an asynchronous basis, meaning that patients and providers communicate via non-live questionnaires and Epic MyChart messages. Video/phone visits are available 24/7. E-visits are 8AM to 8PM, 7 days a week.

What conditions will acute telehealth visits cover?

Physicians providing video/phone visits will treat appropriate, simple, acute conditions that might otherwise be seen at walk-in clinics and urgent care facilities. Such conditions as a cough, minor rash, indigestion, pink eye, or a sinus infection.

E-Visits are available for MyChart users age 18 and older for the following symptoms: back pain, cough, diarrhea, flu-like symptoms, heartburn, red eye, sinus problems, urinary problems, tick bite, poison ivy and sunburn, cold sore, stye, vaginal symptoms, head lice, and burns. We also expect this list to grow as we enhance this service.

Who will perform video/phone visits?

Two types of doctors will perform video/phone visits: doctors from Cone Health and its affiliates, and MDLIVE Medical Group doctors. When a patient registers for MDLIVE, they will be presented with doctors from Cone Health first. The patient will ultimately choose which available doctor they will visit based on doctor profiles. 

Is telemedicine safe?

Yes. Guided by up-to-date clinical practice guidelines, and backed by decades of research and demonstrations, telemedicine is a safe and cost-effective way to extend the delivery of health care. Cone has produced a series of standards, guidelines and best practices for health care providers to ensure that they are using telemedicine responsibly.

How is a video/phone visit documented?

Through our Electronic Medical Record

Providers can see the record of the encounter and the treatment plan.

e-Visits are documented directly in your Electronic Medical Record.

New Patients to Cone Health may opt in to be contacted about establishing a relationship with a primary care provider within our network.

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