Cone Health Telehealth

How It Works – Phone/Video

How it works for video or phone visits

Step 1

Medical
History

Complete your medical history online prior to requesting a consultation.

Step 2

Request
Consult

Simply log on to your account and choose a provider who is available for your desired type of visit either by phone or video 24/7/365.

Step 3

Talk with a
physician

A board certified physician reviews your medical history and provides a consultation over the phone or through a video connection, just like an in-person visit.

Step 4

Resolve the
issue

The physician recommends the right treatment for your medical issue. If a prescription is necessary, it is electronically sent to your pharmacy of choice.

Step 5

Continuity
of care

The physician documents the results of the consultation in your medical history. Consultation information can be sent to your primary care physician.

Step 6

Follow
up

We will send you a follow up email to ensure that you received the care you needed and to see if you have any feedback on your experience.

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